Complaints Procedure

1. If you have a complaint, then this note sets out the procedure which we will follow in dealing with that complaint.
2. A person has been appointed to be the first point of contact to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below:-

Lesley Connor
Chief Finance and Operations Officer
Allsop LLP
33 Wigmore Street
London, W1U 1BZ
T: +44 (0)20 7543 6854
E: Lesley.connor@allsop.co.uk

3. Where your complaint is initially made orally you will be requested to send a written summary of your complaint to the person dealing with it.
4. Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
5. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
6. If you are dissatisfied with any aspect of our handling of your complaint, you should contact our Senior Partner:

Scott Tyler
Allsop LLP
33 Wigmore Street
London, W1U 1BZ
T: +44 (0)207 437 6977
E: scott.tyler@allsop.co.uk

7. If you are unable to resolve your complaint and it is in respect of estate agency services you may refer your complaint to the Property Redress Scheme. Details are available from PRS, 1st Floor, Premiere House, Elstree Way, Borehamwood WD6 1JH. Tel: 0333 321 9418 or on the PRS website at theprs.co.uk.
8. For all other surveying related complaints you may use the Centre for Effective Dispute Resolution an independent redress provider as approved by the RICS Regulatory Board. Details are available from CEDR, 70 Fleet Street, London EC4Y 1EU. Tel: 020 7536 6000 or on the CEDR website at cedr.com.